For those of you following my travels, we recently moved from St. Louis to Palo Alto, where I will be assuming the headship of the South Peninsula Hebrew Day School. The transition has kept me busy...and out of the blogging zone. Tonight, I'm wading back in. As part of my move, we had to relocated phone and internet providers. Along the way I received a very illustrative lesson in the do's and don'ts of providing good (or bad) customer service from the service rep who fielded my cable modem application. Let's just say that I learned a lot about how not to treat customers.
For a peek at the conversation...which took place via Comcast's online chat window...
follow this link for an actual transcript. I'm going to ask my teachers and administrative faculty to read this, with promises that we'll do exactly the opposite at my new school.
Allen Selis
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